game92 Privacy Policy

game92 ("game92", "we", "us", or "our") is an internationally licensed online gambling operator providing sports betting, live casino, and slot gaming services through the website game92.app and its associated mobile platform.

For the purposes of data protection, game92 acts as the data controller — meaning we determine the purposes for which and the means by which your personal data is processed. This Privacy Policy applies to all personal data collected and processed in connection with your use of the game92 Platform, whether you access it from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, or anywhere else in Pakistan.

If you have any questions about this Privacy Policy or how game92 handles your data, please contact our Data Protection team at [email protected] with the subject line "Privacy Enquiry".

game92 collects personal data from you in several ways — directly when you register and interact with us, automatically when you use the Platform, and occasionally from third-party sources as part of our verification obligations. Below is a detailed breakdown of the categories of data we collect.

game92 uses the personal data we collect for clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we process personal data are as follows:

• Account creation and management: To register your game92 account, verify your identity, and maintain your account in good standing.
• Age and identity verification (KYC): To comply with our obligations under our international gaming licence, including verifying that all players are aged 21 or above and are who they claim to be.
• Payment processing: To process deposits via JazzCash, EasyPaisa, HBL, UBL, SadaPay, and USDT TRC20, and to process withdrawal requests to your verified payment method.
• Gaming and betting services: To operate casino games, process sports bets on PSL and international cricket, and calculate and credit winnings to your account in PKR.
• Fraud prevention and AML compliance: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, multi-accounting, and other prohibited conduct.
• Responsible gaming: To monitor gambling patterns, implement deposit limits and self-exclusion requests, and intervene where we identify signs of problem gambling behaviour.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance to Pakistani players across all support channels.
• Marketing and promotions: Where you have provided consent, to send you personalised offers, bonus notifications, and promotional communications about game92 products. You may withdraw consent at any time.
• Platform improvement: To analyse usage data and improve the functionality, design, and content of game92.app.
• Legal compliance: To comply with applicable laws, regulations, court orders, and the requirements of our gaming licence authority.

game92 never uses your personal data to make fully automated decisions that produce significant legal effects without human review. Where automated systems flag an account for investigation, a human compliance team member will always review the case before any action is taken.

game92 processes your personal data only when a valid legal basis exists. The legal bases we rely upon are as follows:

• Contract performance: Processing is necessary to fulfil the contract between you and game92 — including account registration, KYC, payment processing, and service delivery.
• Legal obligation: Processing is necessary to comply with our obligations under applicable law, including our gaming licence conditions, anti-money laundering (AML) regulations, and counter-terrorism financing (CTF) requirements.
• Legitimate interests: Processing is necessary for game92's legitimate business interests — such as fraud prevention, platform security, and improvement of our services — provided those interests are not overridden by your rights and interests.
• Consent: For specific processing activities — such as sending marketing communications or placing non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

game92 does not sell your personal data. We share your data only in the following limited circumstances and only to the extent necessary for the specified purpose:

• Payment processors: We share financial data with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and our USDT processing partners solely to facilitate deposits and withdrawals.
• KYC and identity verification providers: We use third-party identity verification services to assist with CNIC verification and age checks. These providers process your data strictly on our instructions and may not use it for their own purposes.
• Game software providers: Game results and session data may be shared with our third-party casino game providers (such as live casino studios and slot providers) to the extent necessary to operate those games and resolve disputes.
• Fraud prevention and AML services: We may share data with third-party fraud detection platforms and, where required, with other gaming operators through responsible gaming databases, to prevent and detect prohibited conduct.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulators, or gaming licence authorities where required to do so by law, court order, or as part of a legal investigation.
• Professional advisors: We may share data with our lawyers, accountants, and auditors where necessary, subject to strict confidentiality obligations.

game92 uses cookies and similar tracking technologies on game92.app to operate the Platform effectively, remember your preferences, and analyse how Pakistani players interact with our site. Below is a summary of the cookie categories we use:

You can manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of game92.app and may prevent you from logging in or completing transactions. For detailed information about specific cookies used, contact our support team.

game92 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes:

• TLS 1.3 encryption for all data transmitted between your device and game92 servers.
• AES-256 encryption at rest for all stored personal and financial data.
• Multi-factor authentication (MFA) options for player account access and mandatory MFA for all internal staff accounts.
• Regular penetration testing conducted by independent third-party security firms.
• 24/7 intrusion detection and monitoring of all production systems.
• Strict access controls — only game92 staff with a documented need to access specific data are granted access, and all access is logged and auditable.
• Secure data centres with physical access controls, redundancy, and disaster recovery capabilities.

While game92 takes data security very seriously and maintains robust measures, no online platform can guarantee absolute security. You also have a role to play — please keep your game92 login credentials confidential, use a strong and unique password, and contact our support team immediately if you suspect unauthorised access to your account.

game92 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or our gaming licence obligations. The following retention periods apply:

Once the applicable retention period expires and there is no legal obligation requiring further retention, game92 will securely delete or irreversibly anonymise your personal data. Anonymised data — from which you can no longer be identified — may be retained indefinitely for statistical and analytical purposes.

As a game92 player, you hold the following rights in relation to your personal data. game92 will respond to all valid requests within 30 days, free of charge in most circumstances.

• Right of Access: You have the right to request a copy of all personal data game92 holds about you, along with information about how it is being used.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request that game92 delete your personal data where it is no longer necessary for the original purpose, where you have withdrawn consent, or where it has been processed unlawfully. Note: this right is subject to our legal and regulatory retention obligations — we cannot erase data we are legally required to retain.
• Right to Restriction of Processing: You may ask game92 to restrict processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved.
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you may request your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling. game92 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without penalty.

game92 is strictly a 21+ platform. We do not knowingly collect, use, or retain personal data from any individual under the age of 21. Our registration process includes explicit date-of-birth collection, and all accounts are subject to age verification before any withdrawal is processed.

If game92 becomes aware — through our verification processes or any other means — that a registered user is under 21 years of age, we will:

• Immediately suspend the account and prevent further access.
• Void all bets and gaming activity conducted by the underage user.
• Refund any deposits made (less any bonuses claimed), subject to investigation.
• Permanently delete all personal data associated with the underage account, except where retention is required for legal or regulatory purposes.

game92 operates as an internationally licensed platform, and some of the third-party service providers we engage — including KYC verification providers, cloud infrastructure providers, and game software studios — may be located outside Pakistan. Your personal data may therefore be transferred to and processed in countries other than Pakistan.

Wherever such international transfers occur, game92 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy. These safeguards include:

• Contractual protections: We enter into data processing agreements with all third-party processors that include binding obligations on data security, confidentiality, and compliance with applicable data protection standards.
• Adequacy assessments: Where data is transferred to a jurisdiction that does not have an equivalent level of data protection to Pakistan, game92 conducts a transfer impact assessment and puts in place appropriate supplementary measures.
• Standard contractual clauses: Where applicable, we use standard contractual clauses approved by relevant regulatory authorities as a transfer mechanism for international data flows.

game92 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will:

• Update the Effective Date at the top of this page.
• Display a prominent notice on game92.app informing users of the update.
• Where the changes are significant and affect how we process your data in a material way, send a direct notification to your registered email address.

We encourage all game92 players to review this Privacy Policy periodically. Your continued use of game92.app following notification of any changes will constitute your acknowledgement of the updated Policy. If you do not agree with the revised Policy, you should stop using game92 and may request account closure by contacting our support team.

If you have any questions, concerns, or complaints about this Privacy Policy or about how game92 handles your personal data, please contact our Data Protection team through the following channel:

• Email: [email protected] — use the subject line "Privacy Enquiry" or "Data Subject Request" as appropriate.
• Support Hours: 24/7, 365 days a year (PKT — Pakistan Standard Time).
• Response Time: We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a full substantive response within 30 days.

If you are not satisfied with our response to your complaint, you have the right to escalate the matter to our gaming licence authority's regulatory body. Details of the relevant authority are available upon request.